How to Place an Order

We accept the following payment methods:

• Credit or debit card (MasterCard, Visa, Amex or Discover) through PayPal (verified, secured & encrypted).
• In store purchases at our retail location via check, cash, credit/debit card.
• Mail in Check/Money Order, however production will not begin until funds have been cleared, which could cause delays with your order.

All customers receive an invoice.

We ship from and are headquartered in Largo, Florida and have been servicing the Tampa Bay Area for over 10+ years! We are now expanding our clientele nationwide, buy with confidence.

Of course. Take 10% off your next order for nonprofit organizations.

Note: Verification may be needed.

You can order a sample by filling out our  Sample Request Form found HERE

We do send FREE samples up to 2 items with a total value of $10 and under. If the sample request is over $10 total, it becomes an regular order and will invoiced accordingly.

Note: Samples will be blank or have a random logo/imprint on them, they will NOT have your logo/decoration on them.

 

We do offer pre-production samples with your logo/artwork on them at an additional cost.

Please email: mysamples@graphxdc.com for all your sample requests.

Include the following:

Name/Company

Shipping Address

Email Address

Sku#

Yes, we offer large order discounts when applicable. Please contact our Sales Department (1-727-687-0070) or email us at sales@graphxdc.com with the sku# and quantity, and we will get you the most aggressive price possible.

We can work with any artwork format you have available, just send us what you have and our art department will work with you on the rest. However, here are some guidelines from our designers:

After placing your order,  please use the upload link or email your artwork to: art@graphxdc.com and our professional graphic design team will create your personalized virtual proof, free of charge.

1. When you are ready to make an order on our site, go to the product page and click on the “Customize” button to the right of the product photo.
2. On the next screen, you will be asked to verify your order details. In the Artwork and Text section, you can click on the “Add Artwork” button to upload artwork from your computer.
3. Browse to the file on your computer, add any relevant comments to the comment box (such as colors, modifications needed, or layout instructions) and then click on the “Upload File” button to attach the art to your order. You can upload multiple files if necessary by clicking the “Upload Another Image” button.
4. When you have finished uploading your art, click the “Done” button to return to the order details screen. You can complete the rest of your order from this screen (selecting Item Color, Imprint Method, etc) and then click “Add to Cart” to proceed.

Large Files (over 25 MB): You can upload large files via our upload link. Please note your Order Number in the comment box so we can connect your artwork with your order.

Troubleshooting: If you are having trouble uploading your artwork, you can also send your artwork as an email attachment to art@graphxdc.com.Please include your order number in the email so we can connect your artwork with your order.

Our standard imprint colors are:

Standard Imprint Colors:

Wht Black Red Burg Marn Silver Ath Gold Brwn Roya Proc Light Navy

Frest Kelly Lime Orng Pink Purp Grey Tan Teal Yel

 

If the standard imprint colors will not meet your needs, we also offer Exact PMS Color Matching for your particular brand/logo. Please contact our art department at: art@graphxdc.com for more details.

Yes, we offer PMS (Pantone Matching System) color matching for your brand/logo on majority of our items. If you have a specific color request outside of our standard imprint colors, please contact an art team member at: art@graphxdc.com to confirm availability.

Note: Additional PMS color matching fees may apply.

Yes we do. Once you have placed an order, the art remains in our art library for 48 months. This will make re-ordering much faster and easier for you by just referencing a previous order#.

We will not submit an order to production until you have approved your virtual proof.

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• Virtual proofs are prepared within one business day after your order is placed.
• We will email you when your virtual proof is ready. You can then view, approve, or request changes to it via email or your GraphX account.
• After your virtual proof has been created, we are happy to make revisions to it as needed until you are fully satisfied.
• Because of the labor-intensive nature of this process, we require that you submit payment before we can create a virtual proof.
• Want to see a sample product with your logo on it? Consider ordering a spec sample by emailing: mysamples@graphxdc.com

If you have any questions about your virtual proof, please call 727-687-0070 or LiveChat between 9:30 AM and 6 PM ET Monday through Friday to speak with a GraphX team member.

Yes, we offer text only imprints, it does not have to be a logo or graphic. If placing only a text order, please specify the font you would like.

If no font is specified, we will use our default font which is Calibri.

Standard Production: 5-7 business days after customer artwork approval.

Rush (ONtime) Production: 1-3 business days after customer artwork approval. Additional convenience fees may apply.

Note: Shipping time is not included. Standard shipping method is UPS Ground (2-5 days). Expedited shipping options are available to accomodate your deadline, please contact us at: sales@graphxdc.com

Yes. Please enter your shipper# and instructions in the comment field while placing your order. If you decide after placing an order that you want to use your own shipping# and did not indicate as such on the order, please call our Customer Service Department (1-727-687-0070) or email us at support@graphxdc.com with your order # as well as the shipping account# to use and we will get it changed on the order and the shipping cost reimbursed from what was charged online.

Yes. You can enter your shipping instructions on the check out page in the Add Special Instructions to Your Order field near the bottom of the page. Our customer service team will email you shortly after for verification. You can also call our Customer Service Department (1-727-687-0070) or email us at support@graphxdc.com and we will get it taken care of.

Cutoff time typically is 12 pm EST, but if you need to get the order out the next day, please call our Customer Service Department (1-727-687-0070) or email us at sales@graphxdc.com and quite often, we can still get things out for you even if it is past the cutoff time.

If you’re unsatisfied with your order for any reason, we’ll do everything possible to correct the situation to your complete satisfaction.

• Non-Returnable Items. Except in the case of manufacturing defects, we are unable to accept returns on personalized promotional items.
• Pre-Production Cancellation. In the event you change your mind about your order during pre-production, please contact our contact our customer care department at: support@graphxdc.com for a full refund. However, once your order has been completed with your custom request, we are unable to refund your purchase price.
• Disclosure of Fees. Some blank items are subject to a restocking fee. Returns on undamaged blank items may require an average of 10% to 20% restocking fee. This fee is based solely on the fee requirements of our suppliers. Because we do business with an ever-changing list of 600+ suppliers, each with different fee policies, any required restocking fee will be communicated to the customer in advance of the order.
• Responsibility for Shipping. We will arrange for pickup of any misprinted, damaged or defective items at no cost to you.
• Window of Returns. Please check your order for defects immediately upon arrival, as there are no returns after 30 days from receipt of order.
• Securing an RMA/Return Authorization. In the event that you receive misprinted or incorrect merchandise, please contact our customer care department at: support@graphxdc.com for assistance.
• Required Condition of Returned Items. Returned items must be in new, saleable condition.
• Receiving Your Refund. Method of refund depends primarily on the method of initial payment. Credit card orders will be refunded to the same credit card of purchase.